Collection: Credit Note Books

Credit note books let you formally reduce what a customer owes you — whether you're refunding a return, correcting a billing error, or applying a discount after the original invoice was issued. Welkom Business Machines stocks duplicate credit note books from RBE, Treeline and Croxley, in A5 and A6 sizes.

A credit note works alongside your invoice as the formal record that an amount has been reversed off a customer's account. Without one, a refund or adjustment can become a verbal agreement with no paper trail, which makes month-end reconciliation harder and leaves your business exposed if the customer disputes the adjustment later.

When to issue a credit note — common situations include a customer returning goods covered in our goods return book, a pricing error discovered after an invoice was issued, or a negotiated discount applied after the sale. Whatever the reason, the credit note should reference the original invoice number so your records stay linked and easy to audit.

RBE's self-carbonised credit notepad gives you a clean duplicate copy without carbon paper, while Treeline and Croxley's pen carbon range offers a more affordable option for businesses that issue credit notes less frequently. Both formats give you a customer copy and a business copy from a single entry.

If your business regularly processes returns and adjustments, it's worth keeping credit note books alongside your cash receipt books and delivery books so your full transaction trail — sale, delivery, return, and credit — stays consistent and easy to follow. Available in-store in Welkom or for delivery across South Africa.